Exchange and refund

  1. We provide you with “7 days product quality guarantee” for products purchased which are damaged, spoiled or not in good condition. In such case, you can contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
  2. If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).
  3. In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your credit card / payment account (which takes about 7-10 days).
  4. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
  5. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.