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Delivery service (applicable if you have selected to have your order(s) delivered to a designated delivery address within Hong Kong)
- Free Delivery threshold to $500 or above, $50 will be charged if order fails to fulfil free delivery threshold.
- Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. For deliveries to Big Wave Bay Village and Shek O, our courier can only deliver the products to you at the public carparks nearby by way of appointments made with the recipients in advance. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
- Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
- After your order has been accepted, we will confirm with you about the expected delivery time and date. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your purchased items are delivered against the invoice/ delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your receipt of goods.
- In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
For successful orders placed at our e-store and confirmed by us via email before 4 p.m. each day, the products will be delivered to your specified delivery address within 3 business day between 10 a.m. to 6 p.m. Business days exclude Saturday, Sunday and public holidays.
- We will dispatch the deliveries as scheduled to the best of our ability.
- Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.
- If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in one of our stores.
- All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
- In case of any dispute, our determination shall be final.